Featured Hospitality Content

11. The Customer Is Always Right (Unless They Are Wrong)
    3/9/2010
    If you are working in the service industry, I know that you’ve heard the age-old rule that “the customer is always right”. I’m here today to reject that notion! By Carl Schneider, Founder of GuestRights
12. Article: Rev Up Your RevPAR In 4 Different Ways
    11/3/2009
    There are few things more important to hoteliers right now than finding ways to increase bookings. This is evident everywhere, from large chains advertising across-the-board rate discounts to boutique properties launching aggressive advertising campaigns designed to put heads in beds. Hotels’ occupancy and RevPAR, always key metrics for the industry, are in desperate need of revitalization. By Jean Francois Mourier, CEO/Founder of REVPAR GURU
13. Rev Up Your RevPAR In 4 Different Ways
    11/3/2009
    There are few things more important to hoteliers right now than finding ways to increase bookings. This is evident everywhere, from large chains advertising across-the-board rate discounts to boutique properties launching aggressive advertising campaigns designed to put heads in beds. Hotels’ occupancy and RevPAR, always key metrics for the industry, are in desperate need of revitalization. By Jean Francois Mourier, CEO/Founder of REVPAR GURU
14. Mobilize Your Workforce For Superior Guest Service
    8/6/2008
    In today’s hospitality Industry, delivery of efficient, personalized and secure guest service is critical to guest retention. As technology continues to move into the forefront of customer service, guests are increasingly expecting personalized service from their preferred resort, casino, or restaurant. Guests want to feel that you know a certain level of personal information about them and that knowledge is tailored to meet their needs. By DT Research
15. White Paper: Mobilize Your Workforce For Superior Guest Service
    8/6/2008
    In today’s hospitality Industry, delivery of efficient, personalized and secure guest service is critical to guest retention. As technology continues to move into the forefront of customer service, guests are increasingly expecting personalized service from their preferred resort, casino, or restaurant. Guests want to feel that you know a certain level of personal information about them and that knowledge is tailored to meet their needs. By DT Research
16. Remote Systems Management And Access Helps Healthcare Services Company Improve Customer Service And Meet HIPAA Compliance
    2/20/2008
    Integrated Health Management Services (IHMS), a leading government-based billing and eligibility services company geared toward healthcare organizations in the Southwest US, needed to improve IT support to its more than 100 end users spread out in six geographically-diverse offices. IHMS helps hospitals reduce bad debt and increase cash through government-based eligibility, billing, and follow-up programs, making it essential that the company’s staff have access to the business software and patient data they need to do their job. Submitted by Kaseya
17. 5 Keys To A Successful Shopping Experience For Your Customers
    2/11/2008
    The months after the busy Christmas holiday season are an excellent time for retailers to evaluate the successes and failures of their supply chains. The fundamentals that drive retailers to make sure they are prepared for this all-important selling season also apply to other busy times in the year. Submitted by RedPrairie
18. Q&A: Discover New All-In-One Sales Opportunities
    2/5/2008
    If you’re a VAR selling all-in-one solutions to the hospitality market, you know how tough the competition is. As features like fanless operation, solid-state memory, and hot swappable disk space become pervasive, opportunities with less competition in new markets are being created. These all-in-one experts share their thoughts on where the new opportunities lie. According to Michael Flores of Pioneer POS, Tim Becerra of Posiflex, Scott Johnston of Touch Dynamic, and Keith Schroer of Partner Tech, a variety of growing markets are very well suited for all-in-one solutions. Used with permission from Business Solutions magazine
19. PCI: Pinpad Security, Get A Grip
    8/30/2007
    PED security is a major issue for merchants, even if they're not yet fully aware of it. The experience of Stop & Shop Supermarket Cos. should be a call to action for you and your customers. Submitted by VeriFone
20. PCI: Pinpad Security Best Practices
    8/30/2007
    This document analyses the best practices for PIN Pad Management from a sound security perspective to minimize fraud. The intended audience is merchants and system integrators who use POS products. Submitted by VeriFone