From The Editor | November 4, 2013

Are Mobile Devices Perfect For The Hospitality Industry?

bobjohns

By Bob Johns

Bob Johns Hospitality Editor

What industry gets more personal than the hospitality industry? Whether it is service in a restaurant or staying at a hotel, customers and associates interact more in this industry than most. This is why mobility is a perfect fit for the hospitality industry.

How frustrating is it when you are waiting in line to check in at a hotel? The kids are anxious from the drive or flight and your spouse just wants to get to the room and settle in, but the registration line is long and not moving. Coming to the rescue are several additional staff armed with tablets. They quickly begin pulling up customers’ reservations, checking them in, and getting them to their rooms in record time. Not only does this get all of the tired and cranky kids out of the lobby, but it creates a completely interactive experience. While the staff member is going through the check-in process, they can be asking about your trip, recommending the hotel restaurant, or telling the kids about the pool. They can establish that friendly relationship that leads to a good travel experience.

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