Voice Reservations

REZlink provides complete voice reservation services to any call center specification. Our open architecture software and advance telecommunications network meet the unique needs of hospitality industry organizations.

REZlink operates a 24/7 schedule in St. Petersburg, Florida. With over 30 acoustical work stations, the REZlink intelecenter was designed for comfort and flexibility to provide our unique sales team with positive motivational tools.

We're Not Order Takers
Our Sales Agents are trained to sell three times for every call:

• Choice Selling (option selling by offering A or B)
  
• Direct Selling (assume the sell by proceeding to name)
  
• Mind Selling (peace of mind; are you sure you want to wait)

Telephone Technology

A Northern Telecomm Meridian Option 11c Automatic Call Distribution (ACD) system is the hardware used to transfer incoming calls and provide statistical information pertaining to abandonment, call distribution and scheduling. The ACD is equipped with a digital recording device for customized greetings and music on hold.

To enhance the quality and direction of calls, an Integrated Voice Response (IVR) system has functionality to work in conjunction with the ACD. An IVR application provides geographical information for tracking call activity.

Global communications partners

• Verizon
  
• AT&T

RezLink International, 2350-N 34th Street North, 2nd Floor, St. Petersburg, FL 33713. Tel: 727-328-8777; Fax: 727-328-8778.