Starwood Hotels & Resorts Reserve Kenexa's Expertise For First Global Web-Based Employee Engagement Survey
WAYNE, PA - Kenexa®, a global leader in innovative human resource solutions, today announced it has been retained by Starwood Hotels & Resorts Worldwide, Inc., one of the leading hotel and leisure companies in the world with well-known properties including Westin®, Sheraton®, Four Points® by Sheraton, St. Regis®, W Hotels® and The Luxury Collection®, to administer a Web-based global employee engagement survey for Starwood's 116,000 associates.
Working in collaboration with Starwood's human resources management team, Kenexa will provide the hosted technology to administer and manage the survey process across Starwood's estimated 750 locations in 80 countries and in 37 languages. Kenexa will also provide its human capital management expertise to make customized action planning recommendations that ensure business performance improvements in key measurement areas. The customized survey will measure significant areas ranging from commitment and teamwork to job satisfaction and work/life balance.
Before working with Kenexa, Starwood's seven divisions each implemented and managed its own individual survey. Mariangela Battista, Starwood's director of organizational capability, shared, "We wanted to initiate a streamlined survey that could provide common metrics across all of our properties and would help us better understand our workforce. We selected Kenexa for its global expertise and blend of leading-edge technology products and world-class customer service. And of the 11 vendors we reviewed, only Kenexa's solution provided exactly what we were looking for: ease of use, organizational mapping and comprehensive online reports and action planning all backed by knowledgeable customer service."
"Our research has shown that providing a great customer experience is directly related to employee engagement," said Troy Kanter, president of Human Capital Management division, Kenexa, "We are honored to provide our survey services to Starwood globally; their commitment and execution around creating a tremendous customer and employee experience is further reflected by developing meaningful employee engagement benchmarks."
Kenexa has initiated employee survey services for clients in all major industry segments and has successfully conducted surveys for companies ranging from 1,000 to 250,000 employees, in as many as 30 languages and in 90 countries. Kenexa has the capability to conduct company surveys in any and all mediums including Internet, email, fax- back, interactive voice response, and scannable forms. Kenexa's model has consistently assisted companies with organizational improvement in profitability, employee retention, customer satisfaction, and employee productivity.
About Starwood Hotels & Resorts Worldwide, Inc.
Starwood Hotels & Resorts Worldwide, Inc. is one of the leading hotel and leisure companies in the world with more than 750 properties in more than 80 countries and over 110,000 employees at its owned and managed properties. With internationally recognized brands, Starwood is a fully integrated owner, operator and franchisor of hotels and resorts including: St. Regis, The Luxury Collection, Sheraton, Westin, Four Points by Sheraton, W brands, as well as Starwood Vacation Ownership, Inc., one of the premier developers and operators of high quality vacation interval ownership resorts. For more information, please visit www.starwood.com
About Kenexa
Kenexa (www.kenexa.com) provides software and services for comprehensive talent acquisition and performance management. Kenexa services include employment process outsourcing, behavioral assessment, employee engagement surveys and linkage research. Kenexa's award-winning software solutions may be used in concert with Kenexa services and integrate with existing HR management systems, providing proven, short-term return on investment through direct cost reduction, fast implementation and process improvement.
After 16 years in business, Kenexa's customers vary in size and include more than 100 of the Fortune 500 and half of the Dow 30. In October 2003, Kenexa was named by Forbes magazine to its competitive "Best of the Web." Headquartered in Wayne, Pennsylvania (outside Philadelphia), Kenexa employs 450 people worldwide.
Source: Kenexa®