Restaurant Management
Source: Coyle Hospitality
CHG devises service standards for each client, specific to the owner's objectives. The results are quantified, giving management a quick roadmap to problem areas...
CHG devises service standards for each client, specific to the owner's objectives. The results are quantified, giving management a quick roadmap to problem areas. For instance, one quick look at this cover page tells the owner that Bruce can improve in his upselling, and that problems with food caused a poor value perception. CHG's narrative account is extremely detailed and objective showing exactly where Bruce can do better, and what food items were causing the problems. Perhaps most important, the hosts will know exactly what was well received giving an excellent example for others to follow.
Using CHG proves you are committed to being a quality-minded operation, and your employees will respond!
Coyle Hospitality, 244 Madison Avenue, Suite 369, New York, NY 10016. Tel: 212-988-3715; Fax: 914-762-6217.