News | October 17, 2018

Pinnacle Communications Partners With Roxy To Add Voice Activated In-Room Concierge Service

Pinnacle Communications has announced a partnership with Roxy, the speech enabled device designed specifically for hospitality that provides fully customizable in-room concierge services. This partnership will enable Pinnacle Communications to utilize Roxy’s voice-activated virtual assistant device in place of legacy hotel phones.

Seattle, WA (PRWEB) - Pinnacle Communications, ( is the nation’s number one telecommunications provider to the Lodging and Hospitality industry. Pinnacle has over 500,000 guestrooms under service contract, and has also expanded into other sectors such as Enterprise, Healthcare and other sectors. No other telecommunications systems provider can come close to Pinnacle's broad range of solutions and expansive product lineup. With over two decades of hands-on project experience and development, Pinnacle created proprietary packaged solutions under its branded Hotel360 custom designed packaged solutions for hotels of every size and complexity.

Roxy ( is a speech enabled device that provides curated and personalized in-room concierge services.The device is built from the ground-up for the hotel industry and enables hotels to have full control over the persona, services and information guests interact with. Guests use the device by asking a question or making a request. Roxy intuitively understands the questions or request and responds immediately.

A recent study by finds that 1 in 5 US adults has access to a smart speaker, totaling 47.3 million people. As this number continues to grow, forward-thinking hotel communications providers like Pinnacle Communications will benefit from increased customer familiarity and growing demand for intelligent in-room voice solutions. By partnering with Roxy, Pinnacle Communications is maintaining its position ahead of the curve in the hotel voice technology space.

“Pinnacle Communications prides itself in offering the widest array of hotel technology solutions. With the Roxy integration, we will now be able to offer properties an intelligent voice-activated device that surpasses the legacy guest room phone in every way.” Tom Larson, National Account Manager for Pinnacle Communications.

“By offering Roxy as a part of Pinnacle Communications’ Hotel360 complete turn-key solution, we are able to provide the most simple, powerful, and complete voice solution both for hotel and for guests.” Cam Urban, CEO of Roxy.


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