Luxury Resort Centralizes High-Touch Operation On Maestro PMS Suite Single-Image Database For 360-Degree Guest View
Markham, ON - NORTHWIND Maestro PMS, provider of Maestro Enterprise Property Management hotel software and reservation software solutions for hospitality, recently announced the Hecla Oasis Resort is implementing the Maestro Enterprise Suite at its luxury golf resort and spa. The Hecla Oasis is utilizing Maestro PMS, Maestro Analytics Business Intelligence, ResEze Web Booking Engine, Sales and Catering and Spa and Activities Management on a single database platform to enable a '360-degree' guest view for unsurpassed high touch guest service at the 5-Star oriented resort. The property is home to Manitoba's top 18-hole golf course and offers a European day spa with wellness-center programs, eco tours led by a staff biologist, a culinary studio, indoor and outdoor water parks, pet spa and leading edge conference center.
"The Maestro Suite of resort applications is the perfect solution to automate our luxury resort," said Maria Paletta, director of sales for Hecla Oasis Resort. "Maestro automates every aspect of our operation on one database. This ensures all charges are captured at every touch point and each guest request is logged to enable the utmost in personalized service. Maestro's ability to leverage the Web to drive room sales, up-sell package options at time of room booking and market Hecla Oasis is a great benefit to our operation, and Maestro's Four Diamond Service is exceptional." Ms. Paletta explained Hecla Oasis is utilizing Maestro PMS to take reservations during its pre-opening phase and will implement the Spa and Activities Scheduling, Sales and Catering, Analytics and ResEze Web Booking Systems at the resort's opening in September 2007. The property is focused on earning a 5-Star rating in its first year of operation.
"The Hecla Oasis Resort with championship golf, spa, conference center, culinary studio and other activities is a perfect property to utilize Maestro's single-image database and Web capability that supports all applications," said Warren Dehan, president of NORTHWIND-Maestro PMS' US operations. Dehan noted that when all property applications share one database, each activity in a guest's stay becomes part of a single profile so every detail of their reservation process and all on-property activities are tracked for individualized guest data retention promoting closer attention to meeting guest needs. "Hecla Oasis also understands that the Web is the fastest growing reservation source; so Maestro's ResEze Web Booking Engine is the ideal solution to enable the resort to maximize its reservations from this key area," Dehan said.
The Hecla Oasis Resort is in pre-opening after finalizing a $20M development project that positions the property for Mobil 5-Star qualification. In addition to its European Day Spa and Wellness Center, championship golf and high-tech conference center, the resort will offer one-on-one classes with its award-winning executive chef, Stephane Thierry in its culinary studio. As a year round destination, Hecla Oasis will have an Icelandic Family Winter Park and provide a wide variety of outdoor activities throughout the winter months. Only two hours from Winnipeg, Hecla Oasis Resort is currently booking reservations for leisure guests and business groups interested in corporate retreats. The resort has also partnered with The Wildwood Consulting Group to provide learning and wellness programs for companies and all guests.
Maestro Enterprise Suite
We know how important it is that you provide your guests a consistent level of service and repeat recognition, while maintaining a 360 degree guest view at every point of contact. NORTHWIND empowers its clients by delivering robust Maestro application solutions sharing a single-image database. The Maestro Property Management Suite of solutions, with deployment options in Windows, Unix, Linux, Terminal Services, ASP and Web, is comprised of over 19 integrated modules including Front Office (PMS), Accounts Receivable, Analytics & Business Intelligence Tools, Sales & Catering, Multi-Property Mgmt., Condo Owner Mgmt. w/ Owner Web Functionality, Timeshare Owner Mgmt. w/ Owner Web Functionality, Spa & Activities Mgmt., Club Membership Mgmt., Yield Management, Golf Course Mgmt., Customer Relationship Mgmt., Central Reservation Office, Corporate Enterprise Mgmt., GDS Two-Way XML Connectivity or Integration, Web Booking Engine, Work Order Maintenance, Fine Dining & Retail POS, Table Res. w/ Web Booking, Concierge and Guest Experience Mgmt.
SOURCE: Northwind