Case Study

Leading Destination Resort Company Finds Cost Effective Payment Security Solution For Complex Environment

Source: Merchant Link

One of the nation’s leading vacation rental companies faced a significant challenge in ensuring their payment card data was secure and their systems were meeting the highest possible security and compliance standards. The company’s large and complex IT environment contained older systems and custom business processes, further complicating the situation. Their goal was to update, secure, and streamline their payment systems as quickly and as cost effectively as possible in order to achieve PCI compliance, reduce PCI scope, and eliminate as much breach risk as possible. The solution would need to interface seamlessly with two older property management systems, the online web reservation system, and call center business processes. Additionally, in order to maintain the high level of service the company was known for, it was crucial to preserve existing guest preferences and stay history. “Merchant Link was able to solve this client’s unique security challenges by offering them the latest data security technology without detracting from the functionality needed to keep their business and guest service functions running smoothly,” said Christian McMahon, Senior Product Manager of Lodging Solutions for Merchant Link.

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