Incident Tracking
Source: GuestWare
Not everyone has the patience for filling out satisfaction surveys but, given the opportunity, guests will usually tell you if they experience a problem
Not everyone has the patience for filling out satisfaction surveys but, given the opportunity, guests will usually tell you if they experience a problem. Typically, the resolution is quick and information is recorded manually in a logbook. GuestWare Incident Tracking automates and organizes logbook information, improves follow-up and collects data for process improvement.
FEATURES
- Track guest problems
- Log correspondence
- Track guest compensation
- Generate work orders
- Track incidents by group
GuestWare, 1218 Third Ave., Ste. 1800, Seattle, WA 98101. Tel: 206-233-0110; Fax: 206-233-0345.