News | September 12, 2019

HCN Bringing Profit-Generating Tablets To Hotel360°

The Hotel Communication Network to showcase in-room tablets that generate profits for owners and deliver unprecedented service to meeting planners; Visit HCN in Stand 522 Sept. 18 and 19 at ExCeL London

Next week hoteliers attending Hotel360° – Sept. 18 to 19 at ExCeL London – will experience an innovative high-value, profit-generating amenity that keeps guests connected to their hotels, the city and each other. Exhibiting for the first time at this European hospitality event, Hotel Communication Network (HCN) will showcase its in-room interactive tablets in Stand 522, along with three innovative technology programs that are radically changing the way hoteliers will use in-room tablets now and for years to come.

“HCN is eager to introduce our Navigator Tablets to the European hotel community,” said Kevin Bidner, HCN CEO. “In the past, our focus has predominantly been on North America, but based on the industry’s growing demand for digital programs that drive revenues, boost satisfaction and increase loyalty, we knew the time was right to bring our solution to Europe. Hotel360° will feature some of the most innovative suppliers whose solutions are forming the future of hospitality. It’s imperative that HCN Navigator Tablets are front and center, as they give owners the tools needed to grow their businesses and increase profits.”

At Hotel360°, hoteliers will experience how they can use HCN’s Navigator Tablets to:

  • Streamline housekeeping by offering guests a choice in opting out of room cleaning and offering late check out. The result is an efficient use of labor and increased revenues from upselling a longer stay. Based on a 1,000-room hotel, HCN’s new “Guest Choice” program can potentially save owners up to 40£ per room per month in labor and generate additional revenues from up-selling late check out and other services.
  • Generate a 22% increase in roomservice revenue through tablet ordering or outsource it to HCN via their revolutionary DineIN program. HCN’s “DineIn” program will enable guests to order from the hotel’s onsite restaurant and grab and go options via the Navigator tablet. HCN’s innovative upselling techniques are proving to increase room service ticket revenues by 22%. If the hotel doesn’t have a room service offering, guests can order from local restaurants that are handpicked to provide a wide variety of local dining options vs. relying on the hotel kitchen. All menus are digital, and orders are placed via Navigator tablets and delivered to guests in their rooms or a location of their choice.
  • Extend event branding into every delegate’s guestroom exclusively. The HCN Navigator tablet is a powerful platform enabling event organizers to communicate with their attendees directly via the HCN “Event” program. Selling direct channel marketing to event goers and connecting them to the hotel, the city and each other will drive hotel revenues and boost customer review scores.

Seeking Distribution Partners
In addition to striking up conversations with representatives from the major hotel brands and independents, Bidner said his team is looking to meet partners who can help HCN distribute its Navigator Tablets to hotels across all European countries.

“We are especially excited that alongside Hotel360° is the Hospitality Design Show,” Bidner said. “Technology that complements guestroom design is of paramount importance to designers. We are confident that those attending the Hospitality Design Show will be pleasantly pleased by the small footprint of the HCN Navigator Tablets. For years hotel rooms have been full of outdated paper documents and designers are keen on replacing the clutter with digital solutions like Navigator. We are proud to be part of this event’s impressive line-up of cutting-edge suppliers, and we look forward to meeting our future customers and distribution partners as we expand our business across the pond.”

SOURCE: The Hotel Communication Network