Canary Technologies Selected By Crown Resorts To Provide AI-Powered Guest Management System

Luxury integrated resort brand streamlines operations and elevates the guest experience with Canary’s all-in-one, AI-powered platform.

Canary Technologies, the award-winning global leader in hotel guest management technology, today announced that Australia’s Crown Resorts has selected Canary to offer guest-facing technology across its properties. The rollout includes Canary’s Mobile Check-In, AI Guest Messaging, Digital Compendium, Dynamic Upsells and Smart Checkout.

As one of Australia’s largest and most iconic luxury hospitality brands, Crown Resorts is known for world-class accommodations, signature restaurants and premier entertainment experiences. With this strategic technology investment, Crown aims to modernise the guest experience with digital tools that offer guests personalised services on their mobile device, without the need to download an app.

“We’re excited to partner with Crown Resorts, a brand synonymous with luxury and innovation,” said Daniel Mourad, General Manager, APAC, at Canary Technologies. “With Canary, Crown is setting a new benchmark for elevating the experience with guest-facing tech and further enhancing the elite level of service they’re known for.”

Canary’s solutions allow Crown guests to check in and out from their mobile device, instantly connect with staff via AI-powered messaging, access resort amenities and information and discover upgrade and add-on offers at key moments throughout their journey. These tools help streamline operations and reduce friction for both staff and guests, while enhancing the noteworthy Crown experience.

“At Crown, we’re constantly evolving to match the expectations of today’s luxury traveler,” said Nicole Pelchen, Chief Technology Officer at Crown Resorts. “Canary’s solutions allow us to digitize key touchpoints across the stay without losing the warmth and personalization our guests value. From Mobile Check-In to Smart Checkout, we’re delivering a modern experience at every step.”