News | October 30, 2018

First Deployment Of Volara-Powered Alexa Technology In Mexico Debuts At Viceroy Los Cabos

Viceroy Los Cabos selects Volara to power voice technologies in guestrooms

New York, NY - Volara the voice hub for the hotel industry – has been selected by Viceroy Los Cabos to provide voice technology within the guestrooms at the iconic, award winning resort. Viceroy Los Cabos, located on the Sea of Cortés in Baja California, is the first property in the Viceroy Hotel Group portfolio to enable voice-based conversations with their guests managed in real-time and securely integrated into existing hotel technologies by Volara’s software.

Volara provides conversation management and secure integrations for 98 percent of the hotels using Alexa technology in the United States today, and installation at Viceroy Los Cabos marks the first deployment of Volara-powered Alexa devices in Mexico. Volara’s patent-pending Accuracy Engine ensures that Viceroy Los Cabos guests will receive the information, recommendations and services they request.

At Viceroy Los Cabos, Volara’s secure integrations hub is providing a frictionless voice interface to ALICE, the leading work order management system for hotels, and Innspire, the leading guest room entertainment system.

“It is our mission at Viceroy Los Cabos to deliver a one-of-a-kind lifestyle experience, and Volara’s voice technology — that inspires and engages our guests during their stay — will help make those interactions even more memorable for our guests,” said Martin Kipping, General Manager of Viceroy Los Cabos. “We believe voice technologies like the Volara-powered Amazon Alexa will help us to accurately and securely deliver to guests the amenities and services they want the first time, every time.”

“We are honored to be serving as the provider of voice technologies for Viceroy Hotel Group,” said David Berger, Volara CEO. “This deployment is just the beginning of our partnership with this modern luxury hotel brand. Not only are we delivering robust guest privacy and data security measures to the Viceroy Los Cabos, but through this relationship, Viceroy Hotel Group will be well positioned to provide a brand consistent guest experience on the popular voice assistant best suited for each of its unique properties across the globe.”

Source: Volara