The Ritz-Carlton Fine-Tunes App To Guide Consumer Experience
New App Aims to Improve Customer Experiences.
Attention Hoteliers: Smartphone An Essential Item For 40% Of Travelers
Survey Reveals that 1 in 10 Travelers spend 70 hours online while on vacation.
ARTICLES FROM THE RLPSA
Big LP Issues Facing QSRs: A Q&A With Joe Verber, RLPSA President
Quick-service restaurants (QSRs) face unique challenges when it comes to loss prevention. We caught up with Joe Verber, president of RLPSA (Restaurant Loss Prevention & Security Association) and senior manager of loss prevention at Yum! Brands for his expert insight on how LP professionals in the QSR space can address these challenges and where they can turn to for guidance and support.
The Restaurant Loss Prevention & Security Association
Loss prevention is essential to the success of any business operation and that critical responsibility is no different to those in the restaurant industry. The Restaurant Loss Prevention & Security Association (RLPSA) offers restaurant LP professionals the opportunity to become involved in strengthening education, best-practices, legislation, services and technologies benefiting those whose responsibilities are to protect company employees, customers and assets.
FROM THE EDITOR'S DESK
Mobile App Proliferation In The Hotel Industry
From Marriott to InterContinental Hotels Group to Conrad Hotels & Resorts, the number of hotel chains implementing or improving their mobile app offering continues to grow.
RLPSA 2014: Best Practices In Safety, Brand Protection, And Social Media Monitoring
I recently attended the 35th Annual RLPSA Conference held from August 3-6 at Orlando, FL’s Caribe Royale resort, where loss prevention professionals from the restaurant industry were delivered powerful, actionable information on everything from safety and security to brand protection to social media. In case you missed it, here are some of the top take-aways from the event.
Is ISIS Becoming The Mobile Wallet Of Choice For QSRs?
ISIS, the mobile wallet platform created through a joint venture between AT&T, T-Mobile, and Verizon Wireless, has finally launched nationwide, and it is rapidly being adopted by the QSR industry. ISIS is an NFC-based platform enabling payments with mobile devices. This is not an entirely new concept, of course, but widespread use and adoption have not yet occurred for Google Wallet, PayPal, or other mobile wallet initiatives.
FEATURED HOSPITALITY CASE STUDIES
Delta Hotels And Resorts Moves Beyond PCI Compliance
As a full-service hotel chain catering to corporate and leisure travelers, Delta Hotels and Resorts, founded in 1962, has grown to become Canada’s leading hotel management company. Today, they boast a diversified portfolio of 37 city-centre, airport and resort properties. Widely viewed as the brand of choice for discerning owners and guests, they take pride in being an exemplary employer to more than 5,800 people and an active corporate citizen building stronger Canadian communities from coast to coast.
Security Cameras Protect Hotel And Contribute To Improved Guest Experience
While the Brookstreet Hotel might be a 276-room 4-star luxury hotel located in Ottawa’s west end, its challenges related to security are no different than most other hotels in North America. Indeed, where it comes to surveillance, there’s a lot about Brookstreet’s security setup worth emulating.
Leading Destination Resort Company Finds Cost Effective Payment Security Solution For Complex Environment
One of the nation’s leading vacation rental companies faced a significant challenge in ensuring their payment card data was secure and their systems were meeting the highest possible security and compliance standards. The company’s large and complex IT environment contained older systems and custom business processes, further complicating the situation.
AmericInn Builds Brand Standard For Payment And Data Security Across Its North American Properties
AmericInn, a nationally recognized mid-market hotelier with more than 200 hotels in 24 states, demonstrated thoughtful concern for its franchisee community and its guests in their search for a new, hosted payment data security solution to replace existing gateway solutions.
FEATURED HOSPITALITY CONTENT
Health Care Reform Act Orders Healthy Dose Of New Menu Standards
Digital Menu Boards Prove to be the Necessary Solution.
Dynamic Signage In Food Services Guidebook
Food services is a high growth area of dynamic signage use in quick service, fast casual, food court, cafeteria and dining halls for digital menu boards, promotional boards and displays in waiting area, lounge, dining room, self-ordering, line-busters and play-areas.
Infographic: Hotel Online Distribution 2014
As technology advances and the world of social media expands, more and more travelers are turning towards smart phones and tablets to book hotel rooms. eRevMax, the leader in hotel online distribution and channel management solution has released an Infographic “Online Hotel Distribution” to provide hoteliers with upcoming trends backed by relevant data.
ABOUT HOSPITALITY LEADER ONLINE
Hospitality Leader Online is the essential resource for hospitality executives at both corporate and franchise organizations. Our primary editorial focus is innovation — delivering the next-generation technologies and the attainable, forward-thinking best practices in the guest experience that will separate your business from the pack. Hospitality Leader Online's editorial staff, the analyst community, and other hospitality executives and thought leaders cover a broad range of topics, including innovation in technology, operations, marketing, and loss prevention, which helps hospitality executives make informed solutions-spending decisions.
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