Hotel Business reports that hotels are jumping on the app bandwagon to appeal to guests in a variety of ways. The Radisson Blue Aqua Hotel, Chicago has recently released an app that allows guests to take a self-guided tour of the hotel’s art exhibited in the lobby and permanent art gallery.
Restaurant And Hospitality News – March 23, 2015
In news this week, Olive Garden is set to pilot call-ahead seating, advice on how to leverage mobile technology to optimize work flow, the importance of patent trolls for restaurateurs, and ways some top CEOs are empowering their employees to meet guest needs.
Starbucks Expands Mobile Order And Pay Option
Starbucks customers may often confront frequent lines at their local location, but the retailer is trying to alleviate this with technology. Starbucks has routinely added new technology options including Apple Pay via the Starbucks mobile app, but now they're expanding the option to three more states.
7-11 Launches Mobile Updates, Bill Pay
Popular convenience store chain 7-11 has just launched their own mobile rewards app to help consumers find more ways to get rewarded for the purchases they make every day at 7-11. In a press release issued on March 9, 7-11 announced the arrival of 7Rewards, a loyalty program that rewards customers with free beverages after a certain number is purchased. 7-11 is known for its beverage selections, including the famous Big Gulp Slurpee, and that's one reason the retailer wanted to rewarded their customers' loyalty with free drinks.
ARTICLES FROM THE RLPSA
Big LP Issues Facing QSRs: A Q&A With Joe Verber, RLPSA President
Quick-service restaurants (QSRs) face unique challenges when it comes to loss prevention. We caught up with Joe Verber, president of RLPSA (Restaurant Loss Prevention & Security Association) and senior manager of loss prevention at Yum! Brands for his expert insight on how LP professionals in the QSR space can address these challenges and where they can turn to for guidance and support.
The Restaurant Loss Prevention & Security Association
Loss prevention is essential to the success of any business operation and that critical responsibility is no different to those in the restaurant industry. The Restaurant Loss Prevention & Security Association (RLPSA) offers restaurant LP professionals the opportunity to become involved in strengthening education, best-practices, legislation, services and technologies benefiting those whose responsibilities are to protect company employees, customers and assets.
FROM THE EDITOR'S DESK
EMV At The 2015 NRF BIG Show
I attended the 2015 NRF BIG Show in New York a few weeks ago, and while retailers made up the bulk of the 33,000 attendees, solutions providers and industry professionals alike filled the halls of the Javits Center to learn more about the various topics facing retailers today. Chief among those topics — EMV adoption — also affects hospitality. Here’s a recap of a session we attended that provides insight into what small to midsize retailers can expect from EMV. I think you’ll find it helpful as the October deadline approaches.
Hospitality In 2015: Baby Boomers, Technology, And Differentiation
Deloitte’s recent insightful report, Hospitality 2015: Game Changers Or Spectators?, is a crystal clear look at what the hospitality industry should be doing in 2015 and beyond to bolster customer engagement. Deloitte reports that there are new rules to the game, and those companies that want to win had better restructure their bench.
Winning Diners’ Wallet Share During The Holidays
The 2014 Holiday shopping season is in full swing. For the next few weeks, consumers will invade retail stores, and in addition to retailers, restaurants will reap the benefits of holiday shopping.
FEATURED HOSPITALITY CASE STUDIES
Qiri App & Star Micronics Wows Audiences With A Unique Dine-in Theater Experience At Movie Grille
Movie Grille is a new, intimate, dine-in movie theater residing in the heart of downtown Ogden, Utah. Its mission is to offer a richer movie-going experience to the local residents of Ogden by pairing plush amenities such as leather reclined seating with gourmet food and drinks. As a new venue, Movie Grille wanted a modern point of sale system that could manage their physical operation while providing robust analytics.
Wendy's Franchisor Ensures Cardholder Security And Brand Integrity With Payment Processing Solution
When it comes to payment data security, what you don’t know certainly can hurt you. And when you operate several retail stores—each with multiple payment and other network-attached devices—there’s plenty you don’t know at any given point.
Integrated Payment Solution Sparks New Life At An Old Restaurant
Bratta’s Piano Bar and Ristorante is a table service restaurant with live entertainment that serves a wide array of signature entrees and Italian dishes handed down from new owner Michael Bratta’s family recipes.
Hungry Bunny Hops To It With New POS Solution
In 1987 the first Hungry Bunny™ restaurant opened in Dammam, Kingdom of Saudi Arabia. The company’s vision is to provide the families with a total restaurant experience, to create a feeling of a “home away from home”. Most of the stores have comfortable sections designed for families to enjoy their meal where parents can privately talk while children enjoy playing in the “play place”. From the first store that opened, Hungry Bunny has put product quality first. Hungry Bunny’s objective is to serve each customer the same delicious and safe food no matter what outlet they visit. Today Hungry Bunny has 35 Branches throughout KSA with franchisees in Oman, Bahrain, Kuwait and Yemen.
FEATURED HOSPITALITY CONTENT
5 Reasons Why Merchants Should Use An Embedded POS System
For merchants, the need for a reliable POS system is irrefutable. They speed up the check out process, efficiently manage inventory, and monitor sales so that business owners can keep a pulse on what is happening within their daily operations. Unfortunately, POS Systems can also potentially require a good amount of costly upkeep. With the myriad of POS options available in today’s marketplace, selecting the right POS system to meet your business needs can be a daunting task.
Health Care Reform Act Orders Healthy Dose Of New Menu Standards
Digital Menu Boards Prove to be the Necessary Solution.
Dynamic Signage In Food Services Guidebook
Food services is a high growth area of dynamic signage use in quick service, fast casual, food court, cafeteria and dining halls for digital menu boards, promotional boards and displays in waiting area, lounge, dining room, self-ordering, line-busters and play-areas.
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LATEST HOSPITALITY HEADLINES
Ingenico Group Enables Long John Silver’s To Deploy An End-To-End Secure Payment Solution Combining EMV And Point-To-Point Encryption
Ingenico Group, the global leader in seamless payment, announced recently that Long John Silver’s, the largest quick service seafood chain in the U.S., opted to upgrade its payments infrastructure to Ingenico Group’s EMV- and NFC-ready payment terminals to support its upcoming transition to the EMV payment standard in the U.S