Report Highlights Restaurant Traffic-Driving Strategies
Understanding How To Implement Approaches To Increase Sales.
Phone, Mobile, And Web: Addressing Off-Premise Takeout Opportunities
The problem with takeout these days is that although technology has made takeout ordering more accessible, the customer experience has not improved. Why is that?
ARTICLES FROM THE RLPSA
Big LP Issues Facing QSRs: A Q&A With Joe Verber, RLPSA President
Quick-service restaurants (QSRs) face unique challenges when it comes to loss prevention. We caught up with Joe Verber, president of RLPSA (Restaurant Loss Prevention & Security Association) and senior manager of loss prevention at Yum! Brands for his expert insight on how LP professionals in the QSR space can address these challenges and where they can turn to for guidance and support.
The Restaurant Loss Prevention & Security Association
Loss prevention is essential to the success of any business operation and that critical responsibility is no different to those in the restaurant industry. The Restaurant Loss Prevention & Security Association (RLPSA) offers restaurant LP professionals the opportunity to become involved in strengthening education, best-practices, legislation, services and technologies benefiting those whose responsibilities are to protect company employees, customers and assets.
FROM THE EDITOR'S DESK
Want New Guests To Dine In Your Restaurants? Here’s How.
Most restaurant owners and operators know the secret to keeping loyal guests loyal — consistently treat them well in every aspect of their dining experience. Yet, restaurant owners and operators have long struggled with how to get new guests in their doors. From direct mail to TV ad spots to fliers on car windshields, it seems the restaurant industry has run the gamut of advertising to connect with potential guests. How restaurants reach new potential diners is important in an industry saturated with competition.
Not Your Father’s POS Solutions Spending Decisions
If the recent uptick in sales is any indication of consumer behavior, eating and drinking places should begin or continue to see packed houses. Indeed, the National Restaurant Association’s (NRA) chief economist, Bruce Grindy, forecasts a positive outlook for the months ahead for restaurants as they have been among the sectors posting the strongest gains in recent months.
Apple Pay’s Impact On Hospitality
Yesterday’s news about Apple Pay — in addition to news about two new phones and the Apple Watch — should be the push hospitality executives need to take a deeper dive into mobile payments. With the ever-present concern over breaches, can Apple Pay quell customers’ concerns about data security? According to a recent study conducted by creditcards.com, 44% of respondents said they would never use a mobile phone to make mobile payments. We all know the saying about never saying never, but consumer adoption of mobile payments may be harder than you realize.
FEATURED HOSPITALITY CASE STUDIES
Delta Hotels And Resorts Moves Beyond PCI Compliance
As a full-service hotel chain catering to corporate and leisure travelers, Delta Hotels and Resorts, founded in 1962, has grown to become Canada’s leading hotel management company. Today, they boast a diversified portfolio of 37 city-centre, airport and resort properties. Widely viewed as the brand of choice for discerning owners and guests, they take pride in being an exemplary employer to more than 5,800 people and an active corporate citizen building stronger Canadian communities from coast to coast.
Security Cameras Protect Hotel And Contribute To Improved Guest Experience
While the Brookstreet Hotel might be a 276-room 4-star luxury hotel located in Ottawa’s west end, its challenges related to security are no different than most other hotels in North America. Indeed, where it comes to surveillance, there’s a lot about Brookstreet’s security setup worth emulating.
Leading Destination Resort Company Finds Cost Effective Payment Security Solution For Complex Environment
One of the nation’s leading vacation rental companies faced a significant challenge in ensuring their payment card data was secure and their systems were meeting the highest possible security and compliance standards. The company’s large and complex IT environment contained older systems and custom business processes, further complicating the situation.
AmericInn Builds Brand Standard For Payment And Data Security Across Its North American Properties
AmericInn, a nationally recognized mid-market hotelier with more than 200 hotels in 24 states, demonstrated thoughtful concern for its franchisee community and its guests in their search for a new, hosted payment data security solution to replace existing gateway solutions.
FEATURED HOSPITALITY CONTENT
5 Reasons Why Merchants Should Use An Embedded POS System
For merchants, the need for a reliable POS system is irrefutable. They speed up the check out process, efficiently manage inventory, and monitor sales so that business owners can keep a pulse on what is happening within their daily operations. Unfortunately, POS Systems can also potentially require a good amount of costly upkeep. With the myriad of POS options available in today’s marketplace, selecting the right POS system to meet your business needs can be a daunting task.
Health Care Reform Act Orders Healthy Dose Of New Menu Standards
Digital Menu Boards Prove to be the Necessary Solution.
Dynamic Signage In Food Services Guidebook
Food services is a high growth area of dynamic signage use in quick service, fast casual, food court, cafeteria and dining halls for digital menu boards, promotional boards and displays in waiting area, lounge, dining room, self-ordering, line-busters and play-areas.
ABOUT HOSPITALITY LEADER ONLINE
Hospitality Leader Online is the essential resource for hospitality executives at both corporate and franchise organizations. Our primary editorial focus is innovation — delivering the next-generation technologies and the attainable, forward-thinking best practices in the guest experience that will separate your business from the pack. Hospitality Leader Online's editorial staff, the analyst community, and other hospitality executives and thought leaders cover a broad range of topics, including innovation in technology, operations, marketing, and loss prevention, which helps hospitality executives make informed solutions-spending decisions.
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