• Hilton Hotels Enriching Guest Experience With Smartphone Technology
    Hilton Hotels Enriching Guest Experience With Smartphone Technology

    Hilton Hotels is turning the iPhone and iPad into a tool for guests to easily book hotel rooms, check-in and out, request delivery service, and even unlock their doors without ever needing to hold on to a room key—enhancing the overall hotel stay and processing experience for guests.

  • Three Tough Questions For The Hotel Industry

    You can elect to offer the guest a 2% to 5% call-in discount on their direct booking, or you can lose up to 30% in commissions when they book through the OTA. Additionally, when you redirect the guest to book through the OTA because you are unable to match the rate or close the sale during the call, you run the risk of them not booking with your property at all. Remember, OTAs present potential guests with hundreds of competitors at the click of a mouse, so if they call you, don¹t let them walk away!

  • Hospitality and Restaurant IT News – July 28, 2014

    In the news, Disney World provides some insight into the future of mobile payment technology, while Kimpton Hotels is undergoing a digital overhaul that places guests first.  Another article offers up tips on building engagement and sales in the digital space, and two QSRs leverage Walmart locations to increase their brand exposure.

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  • Big LP Issues Facing QSRs: A Q&A With Joe Verber, RLPSA President
    Big LP Issues Facing QSRs: A Q&A With Joe Verber, RLPSA President

    Quick-service restaurants (QSRs) face unique challenges when it comes to loss prevention. We caught up with Joe Verber, president of RLPSA (Restaurant Loss Prevention & Security Association) and senior manager of loss prevention at Yum! Brands for his expert insight on how LP professionals in the QSR space can address these challenges and where they can turn to for guidance and support.

  • The Restaurant Loss Prevention & Security Association
    The Restaurant Loss Prevention & Security Association

    Loss prevention is essential to the success of any business operation and that critical responsibility is no different to those in the restaurant industry.  The Restaurant Loss Prevention & Security Association (RLPSA) offers restaurant LP professionals the opportunity to become involved in strengthening education, best-practices, legislation, services and technologies benefiting those whose responsibilities are to protect company employees, customers and assets.


  • Is ISIS Becoming The Mobile Wallet Of Choice For QSRs?

    ISIS, the mobile wallet platform created through a joint venture between AT&T, T-Mobile, and Verizon Wireless, has finally launched nationwide, and it is rapidly being adopted by the QSR industry. ISIS is an NFC-based platform enabling payments with mobile devices. This is not an entirely new concept, of course, but widespread use and adoption have not yet occurred for Google Wallet, PayPal, or other mobile wallet initiatives.

  • Mobility And The QSR

    Quick-serve restaurants (QSRs) are learning how to market to the customer at the point of decision through mobility.

  • Are Mobile Devices Perfect For The Hospitality Industry?

    What industry gets more personal than the hospitality industry? Whether it is service in a restaurant or staying at a hotel, customers and associates interact more in this industry than most. This is why mobility is a perfect fit for the hospitality industry.

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  • Delta Hotels And Resorts Moves Beyond PCI Compliance

    As a full-service hotel chain catering to corporate and leisure travelers, Delta Hotels and Resorts, founded in 1962, has grown to become Canada’s leading hotel management company. Today, they boast a diversified portfolio of 37 city-centre, airport and resort properties. Widely viewed as the brand of choice for discerning owners and guests, they take pride in being an exemplary employer to more than 5,800 people and an active corporate citizen building stronger Canadian communities from coast to coast.

  • Security Cameras Protect Hotel And Contribute To Improved Guest Experience

    While the Brookstreet Hotel might be a 276-room 4-star luxury hotel located in Ottawa’s west end, its challenges related to security are no different than most other hotels in North America. Indeed, where it comes to surveillance, there’s a lot about Brookstreet’s security setup worth emulating.

  • Leading Destination Resort Company Finds Cost Effective Payment Security Solution For Complex Environment

    One of the nation’s leading vacation rental companies faced a significant challenge in ensuring their payment card data was secure and their systems were meeting the highest possible security and compliance standards. The company’s large and complex IT environment contained older systems and custom business processes, further complicating the situation.

  • AmericInn Builds Brand Standard For Payment And Data Security Across Its North American Properties

    AmericInn, a nationally recognized mid-market hotelier with more than 200 hotels in 24 states, demonstrated thoughtful concern for its franchisee community and its guests in their search for a new, hosted payment data security solution to replace existing gateway solutions.

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  • Health Care Reform Act Orders Healthy Dose Of New Menu Standards

    Digital Menu Boards Prove to be the Necessary Solution.

  • Dynamic Signage In Food Services Guidebook

    Food services is a high growth area of dynamic signage use in quick service, fast casual, food court, cafeteria and dining halls for digital menu boards, promotional boards and displays in waiting area, lounge, dining room, self-ordering, line-busters and play-areas.

  • Infographic: Hotel Online Distribution 2014

    As technology advances and the world of social media expands, more and more travelers are turning towards smart phones and tablets to book hotel rooms. eRevMax, the leader in hotel online distribution and channel management solution has released an Infographic “Online Hotel Distribution” to provide hoteliers with upcoming trends backed by relevant data.

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Hospitality Leader Online is the essential resource for hospitality executives at both corporate and franchise organizations. Our primary editorial focus is innovation — delivering the next-generation technologies and the attainable, forward-thinking best practices in the guest experience that will separate your business from the pack. Hospitality Leader Online's editorial staff, the analyst community, and other hospitality executives and thought leaders cover a broad range of topics, including innovation in technology, operations, marketing, and loss prevention, which helps hospitality executives make informed solutions-spending decisions. 

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